An enquiry is free of payment. Any commissioned work needs its own agreed cancellation and payment terms.
1. Scope of this policy
This notice concerns enquiries and potential design engagements with MALAHAT SARIYEVA, using the public name Malahat Sariyeva, at Heydər Əliyev pr. 1/72, AZ5007, Sumqayıt, Sumqayıt 6000, Azerbaijan. The portfolio does not operate a shop or checkout. It does not sell downloadable versions of the concept studies. This page therefore does not introduce a product-return procedure, subscription cancellation flow or refund promise for a transaction that the site does not offer.
2. Before sending an enquiry
Preparing a draft through the form creates no charge. You can edit the message, close it or decide not to send it. If you have already sent an enquiry and no work has been agreed, you can say that you no longer wish to continue the discussion. A proposed date or chosen design area does not reserve time or incur a cancellation fee through this website.
3. Before commissioning work
If a project is proposed, review the scope, fee, payment stages, revision process and cancellation treatment before accepting it. Ask how any advance payment, agreed expenses or partial work would be handled if the project stops. This website does not set those amounts or establish a standard deposit. Written clarity at that stage is more useful than assuming that every design task has the same conditions.
4. After a project is agreed
A cancellation or refund question concerning commissioned work should be considered with the agreement, payments made, stage reached and circumstances of the request. Work already completed, approved production commitments, unused scope or disputed delivery can raise different questions. This page does not automatically classify a payment as non-refundable or promise a full refund regardless of those facts. The applicable agreement and mandatory rights remain relevant.
5. How to make a request
Prepare an email to [email protected] with your name, the project reference or description, the date of the relevant agreement, and a clear explanation of what you are asking to cancel or review. If money was paid, identify the payment using a suitable reference rather than including full card or bank credentials. Keep copies of the agreement and communication that explain your request.
6. Review and communication
A meaningful review needs enough information to identify the project and understand the issue. Further details may be necessary where the original message omits the payment, deliverable or reason in question. No fixed response, settlement or bank-processing period is promised by this portfolio. Any proposed resolution should explain its amount or action, method and expected timing in the actual communication before you rely on it.
7. Rights and separate providers
Nothing on this page removes a right or remedy that cannot be excluded under applicable rules. If a separate printer, platform or other supplier collected a payment directly, its own contract and payment process may also be relevant; this portfolio cannot issue a refund on that supplier's behalf. Keep those transactions distinct when explaining the matter. The contact form prepares an email draft and does not itself submit or approve a refund request.